Hi, I am Yun-Ji.
I am a detail-oriented and organized professional with extensive experience in operations management, inventory coordination, and administrative support who assists with enhancing efficiency, streamlining processes, and maintaining high-quality standards.
I am adept in utilizing advanced software to manage operations seamlessly and am currently seeking a structured administrative or operational role in a steady-paced, supportive environment.
Thank you for checking out my personal profile. I hope to connect with you soon!
Expertise
Workflow Optimization
Administrative and Clerical Support
Quality Assurance and Control
Operations Management
Problem Solving and Troubleshooting
Resumé/ CV
Yun-Ji Choi
Boston, MA | Tel: (508) 843-5852 | yunji.choi@outlook.com
PROFESSIONAL EXPERIENCE
PRINT & MARKETING PRODUCTION LEAD North Andover, MA
Staples Inc. Sept 2023 – Present
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Successfully manages the production workflow of a high-volume print and marketing department, achieving and exceeding annual budget targets of over $1 million.
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Leads quality assurance initiatives, consistently reviewing and verifying completed orders for accuracy and customer satisfaction.
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Streamlines order processing through multiple platforms (RIK Associate Tools, Solution Builder, Premedia), significantly enhancing customer response times.
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Conducts troubleshooting and regular maintenance of print, fax, scanning, and copying equipment, reducing downtime and increasing overall departmental efficiency.
OPERATIONS ASSISTANT Boston, MA
9Tailors LLC Mar 2022 – Dec 2022
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Expertly managed logistics operations, including comprehensive tracking of inventory and coordination of international and domestic shipments via DHL, FedEx, and UPS.
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Enhanced appointment scheduling efficiency through strategic use of HubSpot and Gmail, effectively aligning client needs with available stylists.
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Acted as the primary liaison between clients, suppliers, and production teams, ensuring timely fabric procurement and quality assurance for alterations and custom orders.
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Maintained precise client data, measurements, and order details, significantly improving data accuracy and customer satisfaction.
SERVICE ADVOCATE Watertown, MA
Target Corporation May 2019 – Mar 2022
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Efficiently processed high-volume customer transactions, returns, and exchanges at a top-performing location for a major retail company with an average store volume of over $95 million per year, ensuring accuracy and strict adherence to corporate policies.
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Managed comprehensive inventory operations, effectively organizing returns and sorting damaged goods to maintain store organization and compliance standards.
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Used advanced internal management systems for precise order fulfillment, data tracking, and customer issue resolution.
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Supported a high-performing retail environment by streamlining customer service interactions, significantly reducing customer wait times.
EDUCATION
Massachusetts College of Art and Design Boston, MA
Bachelor of Fine Arts, Fashion Design
ADDITIONAL SKILLS
Technical Skills: Operations Management; Inventory Control & Management; Administrative & Clerical Support; Workflow Optimization; Quality Assurance & Control; Data Entry & Documentation; Scheduling & Coordination; Problem-solving & Troubleshooting; Strong Communication & Team Collaboration
Software: Microsoft Office; HubSpot; Adobe Suite, Google Suite